FAQS FAQS FAQS FAQS FAQS
FAQS FAQS FAQS FAQS FAQS
TICKETING AND ADMISSION
How do I present my ticket upon arrival at REXPERIENCE?

You can present your e-ticket on your smartphone.

Can I walk in and buy tickets at REXPERIENCE?

Yes, you may purchase tickets in person at our box office on the first floor of REXKL. However, please check our online schedule before dropping by as some show dates and times may vary.

What are the operational hours?
Operational Hours STATUS
Mondays CLOSED
Tuesdays – Fridays 12:00  21:00
Weekends & Public Holidays 10:00  22:00


Note that REXPERIENCE reserves the right to change operation hours at any time without prior notice. To ensure you have the most accurate and up-to-date information regarding our hours and any specific time slots for visiting, we strongly recommend checking our updated opening hours through here.

What are the showtimes?
Showtimes TAPESTRY ANNIHILATION ESCAPE²
Mondays CLOSED  CLOSED CLOSED
Tuesdays – Fridays 12:00  21:00 NOT AVAILABLE NOT AVAILABLE
Weekends & Public Holidays 10:00 – 16:00 16:00, 17:00, 18:00, 19:00, 20:00, 21:00 16:30, 17:30, 18:30, 19:30, 20:30, 21:30
How long is each immersive digital art exhibition?

Each exhibit will last for 30 minutes including interludes.

Are there discounts or reduced rates for children and students?

Yes, REXPERIENCE offers discounted rates for children, students, senior citizens, and persons with disabilities (OKU).

Our ticket prices are as follows:

CategoriesTAPESTRYANNIHILATIONESCAPE²
Adult (19 – 59 y/o)RM30 RM40 RM40
Child (2 – 6 y/o)FreeFreeFree
Child (7 – 12 y/o)RM15RM20RM20
Youth / Student (13 – 18 y/o & student card holders)RM21RM28RM28
Senior / OKU (60 y/o & OKU card holders)RM21RM28RM28
 
To enjoy these reduced rates, kindly present your ID, visa, student card, or OKU card at the entrance of RXP Hall. REXPERIENCE reserves the right to refuse these reduced rates to visitors without proper identification.
I'm planning a visit to REXPERIENCE with my kids. Do children get free admission?

Yes, children aged 2 – 6 can enjoy REXPERIENCE’s immersive art exhibit for free, but they must be supervised by a parent or legal guardian at all times.

Is there an age limit for entry?

Yes, we do not recommend admitting children below 2 years old due to the loud sounds and use of flashing lights.

Can I change the admission date and time after purchasing tickets?

No, admission dates and times cannot be changed after tickets have been purchased.

I purchased tickets but can't attend. Can I cancel or get a refund?

No, tickets are non-refundable and cannot be cancelled.

Can I transfer my ticket to someone else?

Yes, transfer of ticket ownership is allowed.

PAYMENTS AND RECEIPTS
What payment methods can I use to buy tickets at REXPERIENCE?

We accept cash, debit or credit cards, and e-wallets subject to operational conditions.

Will I receive a receipt for my ticket purchase?

Yes, you will receive a confirmation email with your receipt along with your tickets.

Does REXPERIENCE charge any additional fees, such as handling fees?

Yes, any additional fees are already included in REXPERIENCE ticket price.

VENUE RULES AND GUIDELINES
Can I bring food and drinks into the venue?

No, outside food and drinks are not permitted.

Can I bring my pet?

No, pets are not permitted.

Are there any specific restrictions or prohibitions inside REXPERIENCE’s immersive art gallery?

Yes.

  • Any activities that may disturb other audiences are strictly prohibited such as running around the hall, making loud noises, and etc.
  • Audiences are not allowed to be on the stage area.
  • Do not use the fire exit doors unless during emergencies.
Are there any warnings that I should be aware of inside REXPERIENCE’s immersive art gallery?

Please be aware that REXPERIENCE features intense visuals, including flashing lights and loud sounds, which may affect those with photosensitive epilepsy or similar conditions. 

Viewer discretion is advised.

Can I re-enter the venue after exiting to REXPERIENCE hall?

Once you’re inside the REXPERIENCE art gallery, you can stay for half an hour based on your reserved visiting time. However, re-entry is not allowed except for use of the washroom or emergencies.

TROUBLESHOOTING AND SUPPORT
What should I do if the purchase confirmation email was not delivered?

If you haven’t received the confirmation email, please contact us at boxoffice@rxpkl.com.

I've bought tickets online for the immersive art exhibition at REXKL but can't arrive on time. What should I do?

Please arrive 15 minutes before your reserved visiting time. Late same-day entries will be granted on a first-come, first-served basis only for the same show category.