FAQS FAQS FAQS FAQS FAQS
FAQS FAQS FAQS FAQS FAQS
TICKETING AND ADMISSION
How do I present my ticket upon arrival at REXKL?

You can present your e-ticket on your smartphone.

Can I walk in and buy tickets at REXPERIENCE?

Yes, you may purchase tickets in person at our box office on the first floor of REXKL. However, please check our online schedule before dropping by as some show dates and times may vary.

Are there discounts or reduced rates for children and students?

Yes, REXPERIENCE offers discounted rates for children, students, senior citizens, and persons with disabilities (OKU). Our ticket prices are as follows:

 Regular 
Adult (aged 19 – 59)RM60 
Child (aged 6 and below)Free 
Child (aged 7 – 11)RM30 
Youth/Student (aged 12 – 18 & student card holders)RM42 
Senior & OKU (aged 60 and above & OKU card holders)RM42 

 

To enjoy these reduced rates, kindly present your ID, student card, or OKU card at the REXKL main hall entrance. Discounts will not be applied without proper identification.

I'm planning a visit to REXPERIENCE with my kids. Do children get free admission?

Yes, children aged 6 and below can enjoy REXPERIENCE’s immersive art exhibit for free, but they must be supervised by a parent or legal guardian at all times.

Is there an age limit for entry?

Yes, children above 2 years old are allowed to enter the venue, provided they are under parent or legal guardian supervision at all times. We do not admit children below 2 years old due to the loud sounds and use of flashing lights.

What are the time slots for the Regular and Live Performance shows?
  • Our daily showtimes are from 10am to 10pm by the hour. 
Showtime
10AM – 11AM
11AM – 12PM
12PM – 1PM
1PM – 2PM
2PM – 3PM
3PM – 4PM
4PM – 5PM
5PM – 6PM
6PM – 7PM
7PM – 8PM
8PM – 9PM
9PM – 10PM
 

Note: Occasionally, some show dates and times may vary. We recommend checking our online schedule regularly to stay up to date.

Can I change the admission date and time after purchasing tickets?

No, admission dates and times cannot be changed after tickets have been purchased.

I purchased tickets but can't attend. Can I cancel or get a refund?

No, tickets are non-refundable and cannot be cancelled.

Can I transfer my ticket to someone else?

Yes, transfer of ticket ownership is allowed.

How long is the “Piying Dream” immersive digital art show?

The “Piying Dream” exhibition lasts one hour and includes three main immersive art shows with an interactive interlude between each presentation.

PAYMENTS AND RECEIPTS
What payment methods can I use to buy tickets at REXKL?

We accept cash, debit or credit cards, and e-wallets.

Will I receive a receipt for my ticket purchase?

Yes, you will receive a confirmation email as your receipt.

Does REXPERIENCE charge any additional fees, such as handling fees?

Yes, any additional fees are already included in REXPERIENCE ticket price.

VENUE RULES AND GUIDELINES
Can I bring food and drinks into the venue?

No, outside food and drinks are not permitted. However, you won’t be short of options. REXKL, where REXPERIENCE is located, offers a variety of food and drink choices. Plus, we’re in the heart of Chinatown Kuala Lumpur, which is known for its abundant dining options.

Can I bring my pet?

No, pets are not permitted.

Are there any warnings or prohibitions inside REXPERIENCE’s immersive art gallery?

Please be aware that REXPERIENCE features intense visuals, including flashing lights and loud sounds, which may affect those with photosensitive epilepsy or similar conditions. 

Viewer discretion is advised.

Can I re-enter the venue after exiting to REXPERIENCE hall?

Once you’re inside the REXPERIENCE art gallery, you can stay for an hour based on your reserved visiting time. However, re-entry is not allowed.

TROUBLESHOOTING AND SUPPORT
What should I do if the purchase confirmation email was not delivered?

If you haven’t received the confirmation email, please contact us at hello@rxpkl.com.

I've bought tickets online for the digital art exhibition at REXKL but can't arrive on time. What should I do?

Please arrive 15 minutes before your reserved visiting time. Late same-day entries will be granted on a first-come, first-served basis.